Tag Archives: customer experience

Accentuate or perish!

Achieving business breakthrough by accentuating your virtuous cycles and avoiding a bust by disrupting your vicious cycles

Executive summary
Have you heard about the concept of virtuous and vicious cycles? If so, have you  ever really given much thought, as to how it affects your personal life, career or business?
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What is the art of delivering customer experience? – The experience is the proposition!

The customer value proposition is more than the product or service. It is more than how you price it or promote it or through which channels you sell it. The totality of the customers experience is what matters.

This article authored by me is published in both the online and print versions of the SME Advisor Middle East magazine in the January 2011 issue. http://www.smeadvisor.com

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